EEHP offers world class customer service. Find any answers to your questions here. If you need more help, contact us here.
EEHP.Pro accepts major credit cards, in A secure and easy checkout with the same level of security you have at your bank.
EEHP.Pro employs SSL and Industry leading payment processing to ensure a secure checkout. The same level of security you have when you login to your online banking.
Most orders placed by Noon Mountain Time will be processed next day and usually arrive in 5-7 business days.
If your package has not yet arrived, please search your email, including your spam folder for the tracking number you should have received from “Elite Equine Health & Performance” or “EEHP.pro” and check your tracking first before contacting us about your order.
Orders are not shipped on Saturdays, Sundays, or national holidays.
Our UPS pickup days are Monday, Wednesday, and Friday.
For Expedited Shipping, DO NOT choose this option if it’s on a Friday past Noon Mountain Time. It will not ship until Monday due to the Mail carrier. There is nothing we can do about that.
Transit times are not guaranteed for regular orders.
Transit times for Expedited Shipping generally are within 3 days, but are not guaranteed.
Mail pickup times at our facility are between 12PM-2PM Arizona time. If an expedited order is received after 12PM Arizona time, it is not guaranteed to ship the same day. DO NOT CHOOSE THIS OPTION IF IT’S PAST 12PM ON A FRIDAY, or Holidays/Weekends. You will not get it in 3 days, as packages do not ship on weekends in our area.
Shipping charges, expedited included, aren’t refunded under our guarantee.
We are not responsible for packages lost by the mail carrier. If the tracking information shows the package was delivered to the correct address, but the customer claims the package was not delivered, the issue is with the shipping provider.
Order are shipped out via USPS and UPS ground and UPS 3 Day Air. Next Day Air is not available in our area.
Depending on your location, most orders should be delivered within 5-7 business days after being processed.
Our 90-day money-back guarantee: Try a single product or one protocol. If it isn’t right for your horse, we’ll refund 100% of what you paid for it (shipping isn’t refunded). No restocking fee. Select the appropriate option below.
You have 90 days from delivery to ask for a refund. Here’s the whole policy at a glance:
✅ 100% refund of the purchase price on a single product or one protocol — even if it’s been opened. Multi-packs and multiple-protocol orders are refundable on unopened items only; any opened bag in those orders is non-returnable and non-refundable.
⚠️ Unopened extra bags or renewals come back at your cost, and we refund them in full.
❌ Final sale: Dragon Tamer, DragonX and Black Label Joint Support (close-out prices on discontinued products); apparel (printed to order for you); an extra bag in a multi-pack or multi-protocol order once it’s opened; and a subscription renewal once it’s shipped and opened. The Warhorse Protocol and the Dragon Tamer Protocol keep the 90-day guarantee.
If you aren’t satisfied for any reason within 90 days, we’ll refund the full product price — even if the bag is opened. For your animals’ safety we can’t resell opened supplements, but we still stand behind that first single-product purchase. Unopened extra bags or renewals come back at your cost, and we refund them in full.
Any bags that are still unopened, in their original packaging, can be returned for a refund of the purchase price. Unopened extra bags or renewals come back at your cost, and we refund them in full. For the safety of your animals, any bag that has been opened is non-returnable and non-refundable. We’d always rather you try a single bag before stocking up on a multi-pack.
A single protocol order is fully refundable within 90 days.
If you order multiple protocols, only one is eligible for a refund. Additional protocols can be returned only if they’re unopened — any opened protocol is non-returnable and non-refundable. Unopened extra bags or renewals come back at your cost, and we refund them in full. Please try one protocol before ordering several.
Every Dragon Tamer or DragonX purchase includes one trial sample (a $30 value) so you can test it before opening the full-sized bag. We strongly recommend completing a full 60-day round of our Ulcer Defense Emergency Formula first, and keeping your horse on a low-starch, low-sugar feed program — ashwagandha can provoke a strong reaction in a horse with undiagnosed ulcers, and Ulcer Defense protects against that.
Autoship & subscriptions. Change or cancel anytime in My Account, or email [email protected]. Do it before your next renewal date and you won’t be charged. If a renewal has been charged but hasn’t shipped, email us and we’ll cancel it and refund you. If it has shipped, send it back unopened within the 90 days and we’ll refund it. The guarantee covers your first order in full.
Return shipping. Unopened extra bags or renewals come back at your cost, and we refund them in full. Original shipping isn’t refunded. In some cases we may provide a prepaid return label at our discretion.
We refund what you actually paid — not the sticker price. Bundles are discounted, and that discount is split across everything inside. Example: your Warhorse Protocol bundle is $397 (normally $529). Send back just the Victory bag and you get back what that bag cost you inside the $397 — not its full retail price.
Free stuff stays free — it doesn’t turn into a refund. Gifts, bonuses, and trial samples (like the $30 Dragon Tamer sample, or the free bag in your Month 2 shipment) aren’t refundable. Already used a trial sample? Keep it. Any other free item has to come back unused.
Canceling is easy. Cancel your subscription anytime and your next shipment just stops. Anything already shipped follows the rules above — and if a freebie came with an order you send back, it’s handled the same way.
Refunds apply to the first time you buy each product. For subscription renewals, see “Autoship & subscriptions” above. By completing your purchase you agree to this policy. EEHP reserves the right to decline refunds or future orders where these guidelines aren’t followed.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for complete return instructions for all qualifying returns and exchanges.
EEHP.pro offers a full refund within 90 days of delivery.* (Exclusions Apply) See return policy above.
There are certain situations where only partial refunds are granted:
If multiple items are ordered and only some have been opened, we agree that there are extenuating circumstances and it’s within the 90 day refund period.
Once returned items arrive unopened, we refund them within 5 business days.
Original shipping isn’t refunded.
The proprietary blend of natural herbs and roots reinforces each other. Getting everything just right is key and when you do, you can essentially think of it as 1+1+1 no longer equaling 3, but rather it’s now more like 20 instead. Isn’t Chemistry fascinating!?
No. Usef, fei and most other organizations who test prohibit the use of many common herbs in competition. Check with your association on their rules regarding the use of prohibited substances
One of the many great things about dragon tamer is, unlike nearly all other supplements our there, it’s so effective you’ll see results in a single dose. There’s no loading phase at all. It does not need to be given daily. Just start with a single dose for the average sized horse and adjust as needed. Give an hour to and hour and a half before stressful events or any time you want them calm manageable and focused for best results. If you want to feed it daily, some people see better results by splitting a half dose in the morning and a half dose in the evening and a full dose one to one and a half hours before a stressful event. Adjust up or down for your individual situation.
Our product does not contain enough sugars to be of any dietary significance. In fact, some of our ingredients actually work to actively lower blood sugar.
As always it’s recommended to consult a vet when introducing a new product to your horses. The recommended dosage for dragon tamer is 2 oz
A mix of: ashwagandah root, citragon leaf, european raspberry leaf, peppermint leaf, and a proprietary blend of other natural herbs and roots.
