Free shipping on orders over $150*

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Help & Support

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EEHP offers world class customer service. Find any answers to your questions here. If you need more help, contact us here.

Payments

EEHP.Pro accepts major credit cards, in A secure and easy checkout with the same level of security you have at your bank.

EEHP.Pro employs SSL and Industry leading payment processing to ensure a secure checkout.  The same level of security you have when you login to your online banking.

Shipping & Delivery

Most orders placed by Noon Mountain Time will be processed next day and usually arrive in 5-7 business days.  

If your package has not yet arrived, please search your email, including your spam folder for the tracking number you should have received from “Elite Equine Health & Performance” or “EEHP.pro” and check your tracking first before contacting us about your order.

Orders are not shipped on Saturdays, Sundays, or on national holidays. 

For 3 day select, DO NOT chose this option if it’s on a Friday past Noon Mountain Time.  It will not ship until Monday due to the Mail carrier.  There is nothing we can do about that.

Transit times are not guaranteed for regular orders. Transit times are only guaranteed for expedited orders. Expedited services include UPS 3 Day Air.

Mail pickup times at our facility are between 12PM-2PM Arizona time. If an expedited order is received after 12PM Arizona time, it is not guaranteed to ship the same day.  DO NOT CHOSE THIS OPTION IF IT’S PAST 12PM ON A FRIDAY.  You will not get it in 3 days, as packages do not ship on weekends in our area.

Expedited shipping charges will not be refunded if a refund is requested.

We are not responsible for packages lost by the mail carrier. If the tracking information shows the package was delivered to the correct address, but the customer claims the package was not delivered, the issue is with the shipping provider. 

 FREE SHIPPING PROMOTION RULES

 The free shipping promotion only applies to select products on autoship. 

There is a $150 minimum subtotal of select items to get free shipping on the order. Non-select items do not apply towards meeting the $150 minimum. For this reason, we recommend ordering applicable products separately from non-applicable products. 

*The Royalty Product is excluded from free shipping as it is simply too heavy and we do not wish to raise the price to cover costs.

The free shipping promotion does not apply to customers who are enrolled in our Wholesale Program. Unfortunately at this time, we can’t offer free shipping on wholesale orders. A shipping charge will be assessed before shipment and an invoice will be sent for an additional payment. Thank you for your understanding and we apologize for the inconvenience.

Order are shipped out via USPS and UPS ground and UPS 3 Day Air.  Next Day Air is not available in our area.

Depending on your location,  most orders should be delivered within 3-5 business days after being processed.

Exchanges and Returns

Our refund and returns policy lasts 45 days.* If 45 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a full refund, you must contact support within 45 days of the date of purchase.

Due to the safety or our customers animals, we cannot resell supplements that have been opened.  All supplements and feed must be returned unopened.  No partial returns will be accepted unless they they are in in their original unopened packaging such as when the order contained multiple items, and will be a case by case basis.

 If you are not satisfied with a product for any reason inside of the first 45 days after purchase, simply contact us and we’ll refund 100% of your money*

*Excludes Dragon Tamer.  Because our offer with Dragon Tamer contains free samples to try, no refunds will be given unless the full sized bag is returned unopened.  (Note, there are no refunds on the 2 pack or 3 pack orders of Dragon Tamer.  All sales are final)  Only the samples can be consumed for free and returns must be initiated within the 45 day return window.

*Depending on the situation, we MAY (at our discretion) include a free return label for a single unopened bag returned in the original packaging.  Returns not sent back in the original box will be subject to a prorated return if the return shipping is higher than what the prepaid return label covers.

Autoship orders-  Once you are past the initial refund period of 45 days, there are no refunds for autoship orders.  Once your subscription has shipped, all sales will be final with no refunds or exceptions.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: EEHP 909 spirt wolf way #1438 Seligman, AZ 86337

EEHP.pro offers a full refund within 45 days of purchase.

There are certain situations where only partial refunds are granted:

If multiple items are ordered and only some have been opened, we agree that there are extenuating circumstances and it’s within the 45 day refund period.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund per our refund policy.

Most Frequently Asked Questions

While most products don’t really do anything at all to immediately address the root problems of what’s really causing colic.  Or mostly just masking pain with NSAID’s proven to have potentially dangerous long-term side effects, Colic Defense quickly goes to work addressing what’s ACTUALLY causing certain types of colic.  Not just masking the pain, crossing your fingers and hoping for the best.

If you can show us a single published study in a credible peer reviewed journal that shows flunixin meglumine (Banamine) actually does anything for Equine Colic other than mildly masking the pain;  And can justify giving it to horses when there are several published studies clearly showing multiple potentially dangerous long term side-effects.  We’d be happy to have a discussion.  We always keep an open mind while keeping pace with the latest proven science through credible published studies, we challenge anyone to buy Colic Defense for yourself.  Give it to your horse with or without Banamine just as you normally would at the very first signs of colic, then tell us it’s not a complete game changer.  If you think it’s not, simply reach out and we’ll refund all your money.  Challenge accepted?

The proprietary blend of natural herbs and roots + a proprietary blend of Nature’s Greatest Healing Herb  creates what’s known as an entourage effect.  Getting everything just right is key and when you do, you can essentially think of it as 1+1+1+1 no longer equaling 4, but rather it’s now more like 20 instead.  Isn’t Chemistry fascinating!?

While Dragon Tamer is best used with hot and unpredictable horses, the extra benefits you get with it don’t necessarily apply in all cases.  Whereas with Black Label Nature’s Greatest Healing Herb you still get all the incredible benefits Nature’s Healing Herb can provide, but you’re not necessarily trying to tame a fire breathing dragon for example.

NO. USEF, FEI AND MOST OTHER ORGANIZATIONS WHO TEST PROHIBIT THE USE OF MANY COMMON HERBS IN COMPETITION. CHECK WITH YOUR ASSOCIATION ON THEIR RULES REGARDING THE USE OF Nature’s Healing Herb AND OTHER HERBS.

ONE OF THE MANY GREAT THINGS ABOUT DRAGON TAMER IS, UNLIKE NEARLY ALL OTHER SUPPLEMENTS OUR THERE, IT’S SO EFFECTIVE YOU’LL SEE RESULTS IN A SINGLE DOSE. THERE’S NO LOADING PHASE AT ALL. IT DOES NOT NEED TO BE GIVEN DAILY. JUST START WITH A SINGLE DOSE FOR THE AVERAGE SIZED HORSE AND ADJUST AS NEEDED. GIVE AN HOUR TO AND HOUR AND A HALF BEFORE STRESSFUL EVENTS OR ANY TIME YOU WANT THEM CALM MANAGEABLE AND FOCUSED FOR BEST RESULTS. IF YOU WANT TO FEED IT DAILY, SOME PEOPLE SEE BETTER RESULTS BY SPLITTING A HALF DOSE IN THE MORNING AND A HALF DOSE IN THE EVENING AND A FULL DOSE ONE TO ONE AND A HALF HOURS BEFORE A STRESSFUL EVENT. ADJUST UP OR DOWN FOR YOUR INDIVIDUAL SITUATION.

OUR PROPRIETAR BLEND OF THE HERB HAS LESS THAN .2 PERCENT D9 PER GRAM AND DOES NOT AFFECT THE HORSE. IT TAKES OVER .3 PERCENT AND SOME STUDIES SUGGEST IT TAKES AS MUCH A 1% OR MORE TO HAVE ANY PSYCHOACTIVE EFFECTS. NATURE’S GREATEST HEALING HERB DOES NOT HAVE PSYCHOACTIVE PROPERTIES AT ANY DOSE.

OUR PRODUCT DOES NOT CONTAIN ENOUGH SUGARS TO BE OF ANY DIETARY SIGNIFICANCE. IN FACT, SOME OF OUR INGREDIENTS ACTUALLY WORK TO ACTIVELY LOWER BLOOD SUGAR.

WHILE THE EFFECTS OF NATURE’S HEALING HERB CAN LAST ANYWHERE FROM 4-6 HOURS ON AVERAGE, IT CAN STAY IN THE SYSTEM UP TO A FULL 80 DAYS. THEREFORE WE RECOMMEND STOPPING IT’S USE 80 DAYS OR MORE PRIOR TO COMPETITIONS WHERE TESTING MAY BE REQUIRED. ALWAYS CHECK WITH YOUR ASSOCIATION ON THEIR RULES REGARDING THE USE OF NATURE’S GREATEST HEALING HERB. 

STUDIES SUGGEST THAT NATURE’S GREATEST HEALING HERB HAS BEEN SHOWN TO REDUCE INFLAMMATION AND PROVIDE JOINT SUPPORT FOR PERFORMANCE HORSES.

AS ALWAYS IT’S RECOMMENDED TO CONSULT A VET WHEN INTRODUCING A NEW PRODUCT TO YOUR HORSES. THE RECOMMENDED DOSAGE FOR DRAGON TAMER IS 2 OZ WHICH CONTAINS 100MG OF LIVE RAW NATURE’S HEALING HERB IN WHOLE PLANT FORM. THIS IS FAR MORE POTENT THAN ANYTHING ELSE YOU’VE LIKELY USED BEFORE. START WITH THIS AND ADJUST UP OR DOWN AS NEEDED.

A PROPRIETARY BLEND OF: ASHWAGANDAH ROOT, CITRAGON LEAF, EUROPEAN RASPBERRY LEAF, PEPPERMINT LEAF, A PROPRIETARY VERSION OF NATURE’S GREATEST HEALING HERB THAT’S RAW AND UNPROCESSED WITH BELOW .3% D9 TO BE IN COMPLIANCE WITH THE 2018 FARM BILL.

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